Last updated: January 10, 2025
Welcome to PonLover, a mobile application/Website operated by Blue Aurora Technology Limited and its subsidiaries and affiliates. (“PonLover”, “we”,“us” “We” or “our”).
We bear our responsibilities under applicable privacy laws and regulations (“Personal Information Protection Laws”) seriously and are committed to respecting your rights and prioritizing privacy. We recognize the importance of the personal information you provide to us and believe that we have the responsibility to properly manage, protect and process your Personal Information.
Please use our products and services before carefully read and confirm that you have fully understand the content of this policy, you use or after we update this privacy policy continue to use our products and services, will be deemed to agree to this privacy policy content, and agree that we collect, use, save and share your relevant information.
1.Blue Aurora Technology Limited
Room 1701, 17/F, Hong Kong Trade Centre, Nos.161-167 Des Voeux Road Central, Hong Kong
Contact email: ponloverservice@gmail.com
2.If you have any questions, comments or suggestions on this Privacy Policy or your personal information, please visit our mobile online customer service system or contact us by email.
You must be 18 years old to use PonLover products and services.
We strictly prohibit any falsification of age access to the platform. If we identify a child, a minor or anyone under the age of 18 who has registered with us or provided us with personal information to us, we will take steps to terminate the registration of that user and remove all such personal information immediately as required by law.
PonLover does not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18 or the equivalent age as specified by law in your jurisdiction, we will delete that data from our systems.
Personal information refers to various information recorded electronically or otherwise that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.
The personal information that we may involve in the process of providing products and services includes:
(1) Basic information when you register: personal nickname, personal avatar, password, etc.
(2) Network identity information (including PonLover account, IP address, and passwords, passwords, and password protection answers related to the above);
(3) Transaction information after you purchase paid services: such as transaction serial number, transaction history, etc.
(4) Your payment information, such as full name, billing address, billing zip code, billing country, date of birth, purchase amount, payment method, credit or debit card number or other payment information required for payment;
(5) Your personal commonly used device information (including hardware model, device MAC address, operating system type, software list unique device identification code (such as IMEI/AndroidID/IDFA/OAID/IMSI/ICCID/GAID/MEID, etc., which describes the basic situation of personal commonly used devices)
(6) Your global positioning system (GPS) information: after you allow us to do so, but you can change the access rights to your GPS information through the settings on your mobile device;
(7) Third-party account information: when you connect to third-party social media (such as Google, Apple id, etc.) when you create a PonLover account, or when you connect your PonLover account to a third-party social media account, the information you provide from social media.
(8) Your profile information: such as your alias, avatar, gender, hometown, self-introduction, social media information, education and occupation (personal information you fill in on your account);
(9) Content generated during the use of services: such as comments, texts, messages, pictures, images, videos, sounds, codes or other data or materials uploaded, distributed or streamed on the application when you use PonLover services;
We collect and use your personal information for the purposes of:
Our products and / or services include some core functions that include the functions necessary to realize the use of the platform, the functions necessary to improve our products and / or services, and to ensure the security of transactions. We may collect, save, and use the following information about you to achieve these functions. If you do not provide the relevant information, you will not be able to enjoy the products and / or services we provide. These features include:
You first need to apply for a PonLover account online to become a PonLover user.
When you log in to the software, you can choose to log in with your account login password. If you log in in this way, we will collect and use the account and password you set; You can also choose to log in to the Software through a third-party account (including but not limited to Google account, Apple account, specific information is subject to the platform login interface display). In this case, you agree to authorize us to collect and use your third-party account information (including your account nickname, avatar and other information you agree to share) to log in to the Software and complete real-name authentication. If you refuse to authorize, you will not be able to log in to the Software through a third-party account and use the functions that can only be used by logging in to the Software.
After you create your virtual human, you can interact with your virtual human in conversations (including text conversations and voice conversations). You in the process of interaction with your virtual human dialogue dialogue will be sent to our cloud server for computing processing, so we need to collect and process your dialogue, if you input your personal information in the dialogue, as you agree that we can collect and process the personal information you input in the dialogue, if you refuse us to collect and processing, you will not be able to use the dialogue interaction function.
If you accidentally enter your personal information, you can contact us according to the contact information below to delete the personal information you have entered in the interaction. During the process of dialogue interaction, you can interact by voice. At this time, we need to open the microphone and recording permission of your mobile phone. If you refuse, you cannot interact by voice.
When you use the above two functions, we will collect and use your upload photos (if you use the modified virtual human avatar or your user avatar), we will collect and analyze you for a variety of virtual human Settings, in order to provide you with better virtual human services, if you refuse to provide, cannot use the above functions. In addition to the above information, the above function does not require you to provide other personal information, we will not voluntarily request you to provide your personal information, we strongly recommend that you do not enter the personal information. If you mistakenly provide the personal information, you agree that we can collect and use the personal information, otherwise it will cause the above functions to be unavailable. You can contact us at 【ponloverservice@gmail.com】 to delete the personal information you entered.
After meeting the corresponding requirements of this software, you can use the sound customization function in this software. When you use the voice customization function, we will collect and use the audio recorded with your voice to customize the voice. At this time, we need to open the microphone and recording permission of your phone. If you refuse to provide it, you cannot use the above function.
After confirming the order, you can use the payment services provided by PonLover third-party payment agency (if any). We need to share your order number and transaction amount information with these payment agencies to realize your payment and confirm that your payment is completed.
In the application, there will be the function of uploading personal avatar, you need to get your camera permission; in the application. So you need to authorize the permission to save the photo.
In order to help you better manage your preferences and get a more relaxed access experience, we will analyze user preferences and profile user populations based on the collected information (the personalized recommendation algorithm will not identify the real identity of a specific natural person) to help you present content that better meets your needs in tool materials and advertising content recommendations, so as to reduce your time to filter through massive amounts of Internet content. To this end, the information we need to collect includes your device identification information, advertising identification information that meets national or industry group standards, geographic location information (such as GPS), language and time zone, your application list information and browsing history in PonLover, and running process information. The precise geographic location information requires your authorization. If you refuse to authorize location permissions, it will affect the accuracy of positioning, and we will not be able to push the most accurate personalized content and advertisements to you, but it will not affect the normal use of other functions and services. We will only show you potentially relevant content, services and advertisements based on the city and/or district corresponding to the network information (such as IP). If you are not interested in our personalized display content or advertisements, you can turn off this function in the manner expressly stated in this Agreement.
In order to improve the security of the system when you use our products and / or services, and prevent the use of phishing website fraud, hackers, hackers and database threats, we may judge the risks you face by understanding your browsing information, order information, your commonly used software information, equipment information and other means, and may record some links we think are risky ("URL"); we will also collect your equipment information for analysis, statistical traffic and identify possible risks, and when you choose to send abnormal information to us.
In order to realize the following product functions or services, we may need to collect corresponding personal information from you, we will follow the principles of legality, legitimacy, integrity and necessary; if you refuse to provide, you may not be able to use the corresponding services. Individual functions or services may involve sensitive personal information such as face pictures (see the following details below), we will seek your separate consent before you use the relevant functions or services; if you do not agree that only the corresponding functions or services can not be used, other functions or services can still be used normally.
(I) Use of Cookies
(II) The use of network Beacon and similar technologies
In addition to Cookie, we also use other similar technologies such as web Beacon on the website. Our web pages often contain electronic images (called "single pixel" GIF, file or "network beacon"). The ways we use the network beacon are: by using the network beacon on the website, calculate the number of user visits, and identify the registered users by visiting the cookie.
(I) DATA SHARING
(II) International Data Transfers
We will not transfer your personal information to any company, organization or individual, Except for the following circumstances:
1.Get your express consent or authorization in advance;
5.Your personal information will be hosted in and managed from Virginia, USA. The law in Virginia may not offer the same level of privacy and data protection as the law in your home country. We will rely on PonLover need of your personal information for the performance of our contract with you for this transfer to Virginia. When your personal information is transferred to (or accessed from) other countries outside the EEA for which the European Commission has not issued an adequacy decision, we will implement appropriate safeguards to ensure that your personal information remains protected. This may include data transfer agreements, a copy of which you can obtain by contacting us as indicated in the “Contact Us” .
While we have obtained your consent for the processing of your personal information, you have the right to withdraw your consent at any time. Use these links to withdraw your consent to e-mail marketing or your consent to the use of cookies. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal.
(Ⅲ) Public disclosure
We will publicly disclose your personal information only under the following circumstances and take safety protection measures in line with industry standards:
1.To disclose your specified personal information under the disclosure method of your explicit consent;
Data Security
(I)Our technology and measures to protect your personal information
We attach great importance to the security of personal information, and take all reasonable and feasible measures to protect your personal information:
We are committed to enhancing security awareness, conducting security and privacy training courses to enhance employees awareness of the importance of protecting personal information.
We only allow employees and partners who are necessary to know this information to access personal information, and have strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your personal information to perform their confidentiality obligations. Failure to fulfill these obligations may lead to legal liability or termination of our partnership with us.
4.The Internet environment is not 100% secure. Although we strive to use commercially acceptable methods to protect your personal information, we cannot guarantee its absolute security. If due to our fault, the physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information, resulting in damage to your legal rights and interests, we will bear the corresponding legal liability.
(II) Preservation of your personal information
We attach great importance to your attention to personal information, and do our best to protect your rights to access, correct, delete your personal information, so that you have full ability to protect your privacy and security. Your rights include:
Please feel free to contact us for other personal information accessed or corrected generated during the use of our products and / or services. We will respond to your request in the manner and duration specified in this Privacy Policy.
You may request us to delete your personal information in the following situations:
If we decide to respond to your deletion request, we will also notify the entities that obtain your personal information from us to promptly delete it, unless otherwise provided by laws and regulations, or those entities are independently authorized by you. When you delete the information from our service, we may not immediately delete the corresponding information from the backup system, but will delete the information on the backup updates.
3.Authorization Selection
If you consent to our use of Personal Information, you may withdraw your consent at any time. You may be required to close your account to withdraw consent where your consent is necessary to perform essential aspects of our Service.
You have the choice to opt-out of or withdraw your consent to email marketing communications by contacting us via email.[ponloverservice@gmail.com]
When you choose to cancel your account, you can directly access the "Me - Delete Account-Confirm Log off" path. After you cancel your account, we will stop providing you with products and / or services, and according to your requirements, unless otherwise stipulated by laws and regulations, we will delete your personal information or anonymize processing, and will not make any technical use. If you cancel your account, all data on your account will be deleted, including personal information, purchased paid resources, etc. You understand and agree that we cant assist you to restore the data, and your cancellation account behavior will inconvenience to your after-sales rights, please before operation, to ensure that your account without any dispute, and backup account all information and data, download and save the order goods and services transaction vouchers, bills (such as electronic invoice) and other information.
Note:If you have problems or any suggestions, you can contact us through our online customer service. To ensure safe, we may need to provide a written request or otherwise prove your identity, and we will reply to your request within 30 days of receiving your feedback and verifying your identity. For your reasonable request, we do not charge in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost according to the situation. We may reject requests that repeat unreasonably, require excessive technical means (e. g., requiring new systems or fundamentally changing existing practices), pose risks to the legitimate rights of others, or are very impractical (e. g., involving backup information stored on tape).
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same).
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year.
No discrimination. PonLover will not discriminate against anyone for exercising their rights under the California Consumer Privacy Act.
Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.
To exercise your rights under the California Consumer Privacy Act,please send an email to us via ponloverservice@gmail.com. Please provide your full name and e-mail address so that we may respond to your request as quickly as possible. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide us with certain account information, such as your full name and email address. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization for the agent to act on your behalf. You will still need to verify your identity directly with us.
Pursuant to the requirements of the California Consumer Privacy Act (CCPA), PonLover discloses the following information. This privacy disclosure page applies to California residents and information that identifies, relates to, describes, or can reasonably be directly or indirectly associated with California consumers.
(1) Personal information about you that PonLover disclosed for business purposes within twelve months before the effective date of this disclosure is divided into the following categories:
(2) Personal information that PonLover collected or has collected from you within twelve months before the effective date of this disclosure page is divided into the following categories: For details, please read Part III above this Privacy Policy about [Personal Information We Collect]
(3) We may disclose your personal information to authorized service providers who provide certain services on our behalf. These services may include fulfilling orders, processing credit card payments, analysis, assisting you with registration or login, and supporting our functions.
In the twelve months prior to the effective date of this Disclosure, PonLover has not sold any personal information of you, as those terms are defined under the California Consumer Privacy Act.
Blue Aurora Technology Limited
Last updated: January 10, 2025